Are you getting frequent phone calls or e-mails from Agencies, asking you to reset an item in their CB Package, because they accidentally Submitted it instead of just Saving it?
Are they pleading “Help!,” because they need to add more info, or update their answers?
You can easily put an end to those phone calls. Simply add a web option that allows the Agencies to reset the status of their own CB Package item from “Completed” to “Outstanding.” Then, as long as the Package Due Date has not passed, the Agency web user can make their desired changes, and you don’t even have to pick up the phone or reply to an e-mail!
The web option is named “Allow Reset Completed Item Back to Outstanding,” and it is found inside the Web Option Group named “Community Building.”