Andar Hosting Customers should now submit requests for hosting and Citrix-related support through the Andar Support Center at AndarSoftware.com. The DMC help desk will no longer manage requests for support.

There are three ways in which you may request help:

  1. Create your own project in the Support Center. Select Andar Software Hosting in the Application dropdown menu.
  2. e-Mail HostingSupport@AndarSoftware.com
  3. Call the Help Desk at 1-877-479-3780 option 14

Please note that these options are different from the usual methods of requesting support for Andar-related issues. Your hosting-related projects are assigned directly to the Hosting Team, ensuring more efficient handling of these requests.

The links to register for the Self-Service Password Portal, Unlock Account and Forgot Password are now located in the Andar Support Center under the “Hosting” tab. You will also find the links to download Citrix and Tricerat Screwdriver clients for Windows and Mac in the Andar Support Center.