e-Pledge Tag Archive

How are Nonprofits Responding to the COVID-19 Outbreak?

It’s during moments of hardship like this global health pandemic that incredible individuals and organizations are stepping up to make a difference. Their collective power in supporting community-based organizations is helping families and individuals who are in great need.

At Andar Software, we want to highlight some of the work our customers are doing in response to the COVID-19 pandemic. Their excellent work might inspire you and spur some ideas of your own. Read this latest blog entry to learn more.

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How are Nonprofits Responding to the COVID-19 Outbreak?

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Physical distancing may prevent us from interacting the way we did a month ago, but it doesn’t mean we need to stop communicating all together. It’s during moments of hardship like this global health pandemic that incredible individuals and organizations are stepping up to make a difference. Their collective power in supporting community-based organizations is helping families and individuals who are in great need.

At Andar Software, we want to highlight some of the work our customers are doing in response to the COVID-19 pandemic. Their excellent work might inspire you and spur some ideas of your own.

 


 

United Way of Marathon County has set up a COVID-19 Response Fund page, along with a COVID-19 Safe Volunteer site. Amid the emergency response, they have had volumes of people contact them to ask if there is any other way they can help. Many individuals feel helpless due to social distancing restrictions. This outpour of love from the community gave birth to a new idea. United Way of Marathon County created a ‘Thank a Healthcare Worker’ platform online using Andar Software’s survey tool. Within three days of going live with the project, they have received over 450 messages from people in their community wanting to thank front-line healthcare workers. The project is helping people in the community connect and show their love and support. As humans, we crave connection with others. Being there for one another during hardship is one of the many ways that will help us get through this, and this project is helping further the cause.

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United Way of Marathon County built a ‘Thank a Healthcare Worker’ web page using Andar Software’s survey tool. The survey form enables community members to send messages of gratitude for front-line healthcare employees in appreciation of all the hard work they are doing.

 

Working with community partners is an approach many organizations have taken. United Way of Larimer County has partnered with the Community Foundation of Northern Colorado to provide funding help to area nonprofits. One hundred percent of donors’ support is set to go toward the COVID-19 relief and recovery efforts. They are accepting donations via an Andar e-Pledge web page that allows donors to select their investment amount and the type of pledge they would like to make.

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The Northern Colorado COVID-19 Response fund was set up by United Way of Larimer County using an Andar e-Pledge donation page. They have shared a link to their pledge page and emphasized that “Together, we will get through this” on their Twitter account.

 

In partnership with The Post and Courier, Trident United Way launched the Tri-County COVID-19 Response Fund to tackle their community’s needs due to the pandemic. The nonprofit organization has set aside $50,000 in emergency funds, which they will use to match public donations dollar-for-dollar. On their website, Trident United Way shares its long history of leading special funds for disasters such as hurricanes and floods. They reassure their community that, “The Post and Courier and Trident United Way have partnered on several prior relief efforts,” and “all funds will stay in the Tri-County.”

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Trident United Way partnered with The Post and Courier to launch the Tri-County COVID-19 Response Fund. Contributions will be used to support basic needs due to the loss of work and financial hardships, to deploy efficient emergency networks, and to service nonprofit partners with the increased volume of assistance requests.

 

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To address local needs, United Way of the Coastal Bend set up a fund page using Andar e-Pledge. All proceeds from the fund will be given to response and relief efforts. Funds will be distributed to support the community and local nonprofit agencies that provide direct services.

 

In addition to establishing a Community Response Fund that will provide emergency grants to local charitable organizations, United Way Centraide North East Ontario/Nord-est de l’Ontario has put together a wealth of information on their website. The site contains a Resource Directory with links to official health websites and a robust FAQ that addresses Community Response Fund inquiries in a clear and incredibly informative manner.

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Emergency grants to local charitable organizations are being supported by United Way Centraide North East Ontario/Nord-est de l’Ontario through their Community Response Fund.

 

 


Hear from others in this interview-style webinar.

Watch the coronavirus Covid-19 Relief Page SetUp Webinar

Webinar panelists are Stephanie Metrie, Manager of Public Relations and Marketing at United Way of Broward County, and Kali Cochran, Director of Investor Relations and Digital Transformation at United Way of Midland County. Both United Ways set up Covid-19 emergency relief fund pages using Andar e-Pledge. Learn what their intent was, what the process was like, and their results in this interview-style webinar.

Watch Webinar

 


 

An Inland SoCal COVID-19 Fund page was launched as a collaborative fund between United Way of the Inland Valleys and Inland Empire United Way. The fund will support the 211 Riverside and 211 San Bernardino programs, in addition to providing direct relief to residents from both counties. Plus, the United Way of the Inland Valleys continues to support the Riverside Unified School District (RUSD) Nutrition Services program during the “Stay-at-Home” Executive Order. Although schools are closed, RUSD students are able to pick up meals through a drive-through option that respects social distancing practices.

The importance of the 211 program is an area of focus for United Way of the Inland Valleys. On their website, the nonprofit organization shares, “Our top priority is to make important information easily accessible to our community. We know the COVID-19 pandemic has an unprecedented impact on our community, our service provider partners, our staff, the families we serve, and especially our most vulnerable neighbors.” 211 is available twenty-four hours a day, every day, in over 200 languages to provide crucial accurate information to residents about the coronavirus. The program also gives referrals for local services such as where to obtain food and shelter. To offset the increase in 211 call volumes due to the pandemic, United Way of the Inland Valleys has put out an urgent call for volunteers.

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Due to an increase in calls to the 211 Riverside County program, the United Way of the Inland Valleys put out an urgent call for volunteers. They are extending their ask to community members who may have time available in their schedules as a result of school, retail store, and restaurant closures.

 

Heart of Missouri United Way launched a Single Page Registration and Pledge Page (SPRP) to help families and individuals affected by COVID-19. On their fund page, they highlight a very critical point, “While we worry about our own futures, we must not forget the people in our community who are already struggling with the financial effects of COVID-19.” The Heart of Missouri United Way website contains a wealth of information to assist community members with tips on things they can do to fight the coronavirus. On it, they stress that “when you feel the most helpless, you actually have the power to do the most good.” They also remind website visitors to take care of their mental health and combat loneliness from social distancing by calling friends and family. The web page includes links to apply for grant funding, a memo to agency partners, and a COVID-19 funds request for proposal.

 

"Even in these uncertain times, no one is powerless to make a difference. Small acts, taken together across the country, can change the course of the pandemic, bolster those facing economic challenges, and protect the most vulnerable."

Heart of Missouri United Way

 

 

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The Heart of Missouri United Way’s COVID-19 Response campaign page reminds us that, “while we worry about our own futures, we must not forget the people in our community who are already struggling with the financial effects of COVID-19.”

 

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Finding the COVID-19 Community Response Fund page is easy for United Way of Lane County website visitors. Within seconds of loading, the home page of the website shows an eye-catching pop up that links to the emergency relief page.

 

Many nonprofit organizations are doing everything in their power to care for those in need during the novel coronavirus COVID-19 pandemic. The examples we have shared above are just some of the great efforts we have come across in the past few days.

These are undoubtedly challenging times, but it’s very evident that communities are pulling together to help confront the COVID-19 outbreak and deliver support where it’s needed. If you need help from Andar Software to set up web pages similar to any of the examples in this blog entry, don’t hesitate to reach out to us. The health and wellbeing of our customers is our highest priority, and we are here to help you.

 


Hear from others in this interview-style webinar.

Watch the coronavirus Covid-19 Relief Page SetUp Webinar

Webinar panelists are Stephanie Metrie, Manager of Public Relations and Marketing at United Way of Broward County, and Kali Cochran, Director of Investor Relations and Digital Transformation at United Way of Midland County. Both United Ways set up Covid-19 emergency relief fund pages using Andar e-Pledge. Learn what their intent was, what the process was like, and their results in this interview-style webinar.

Watch Webinar

 


Webinar Recording: Setting Up an Emergency Relief Fund Page

If you missed the live webinar, you can watch a recording of it on our website!

Many organizations have set up an emergency relief fund in response to the novel coronavirus Covid-19. We hosted a free webinar to hear from customers and learn how their organizations have responded to the global crisis.

The guest customer panelists for the webinar were Stephanie Metrie, Manager of Public Relations and Marketing at United Way of Broward County, and Kali Cochran, Director of Investor Relations and Digital Transformation at United Way of Midland County. Both United Ways set up emergency relief fund pages using Andar e-Pledge. Learn what their intent was, what the process was like, and their results in this interview-style webinar.

The webinar also includes an in-depth Q&A that addressed webinar attendees' questions and concerns.

Watch Webinar

Hotfix: Custom e-Pledge Confirmation Email

Due to the recent surge in requests to support your COVID-19 relief efforts, we've uncovered an area of improvement regarding the functionality of the Single Page Registration and Pledge Page (SPRP). Before today, Wednesday, March 23, 2020, using the SPRP with a Web Customizing Account (SA URL Parameter) did not allow for a custom e-Pledge Confirmation Email to be created. In today's Hotfix release, this is now possible.

Using the Web Customizing Account will allow you to process gifts using the SPRP that are not designated. Without this fix, gifts need to be designated or assigned to a specific campaign account to deliver a customized email confirmation.

The current Hotfix is for those customers using Andar/360 v2020.01/e20.01. Additionally, due to the nature of this issue, we are also providing a Hotfix for 2019.02. Both are now available in Customer Support.

Keep Your Companies Engaged In Workplace Giving

Do you work for a United Way that needs assistance in promoting corporate online giving?

Download and share this brochure with your fundraising partners and prospects. If you would like to have a personalized version of this brochure, let us know!

You can find the brochure here: AndarSoftware.com/UW/WorkplaceGiving or by clicking below.

Download Brochure

Prevent Credit Card Fraud

If you have the Credit Card and ACH Processing module (CCAP), Andar/360 includes an optional feature called PCI Compliance that you can use. To enable PCI Compliance, you must also have a contract with CyberSource (a wholly-owned subsidiary of Visa). With PCI Compliance enabled, your donors' personal credit card information is more safely tucked away in CyberSource (instead of in Andar/360).

When choosing your settings in CyberSource's Business Center website, one of the options dictates whether or not you require matching the address that gets entered with the donor's payment against the bill-to address that is associated with the cardholder. It is possible to tell CyberSource to "Ignore Address Verification Results." (This is an option in the set up of the CyberSource Secure Acceptance Profile, and some customers have historically chosen this option because they thought they might not always have a valid address.)

Today's Safety Tip: It is safest NOT to ignore the address verification results. Instead, force/require the donor to provide the correct address of the cardholder. Further, it is also wise to Turn ON Andar/360's web option titled "Do Not Pre-Populate Address." While it requires additional typing by the online donor, it is undoubtedly a valuable option for the prevention of credit card fraud.

Visit Customer Support to learn more about PCI compliance and CyberSource.

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Find Lost Donors in the Gift Months Sub-Tab

The 'Gift Months' Sub-Tab shows how many gifts an individual gave for each month and the month in which the donor gave the maximum number of gifts ('Maximum Gift Month').

'Gift Month' tracks how many times the donor gave in a month, not how much he/she gave. 'Gift Month' is based on the 'Create Date' of e-Pledge transactions and the 'Accounting Date' of Andar transactions. Gift Months are updated for each individual on the transactions when an envelope is closed. If needed, 'Gift Months' can be rebuilt and data-mined.

Use this data to more quickly reach out to a donor who may have missed giving when they typically give!

Learn More

e-Check Donors Must Provide Telephone Numbers

Do you use CyberSource for processing Automated Clearing House (ACH) / e-check payments inside Andar/360? And do you also use Telecheck as your electronic payment processor? If so, your e-check donors will be required to provide their phone number when they submit their bank information. (They might also be required to provide their driver license information.)

Here are a couple of recommendations for you:

  1. In your System Preferences > Finance > CyberSource, for the preference about Phone Number, because you use Telecheck, choose "Entry is mandatory." Doing this will force the donor to enter his phone number, thus eliminating one possible cause of an error. (A similar option exists for driver license information.)
  2. In Web Customization, in the General Web Option Group named "CyberSource," turn on the option labeled "Number of Attempts Allowed," and set it to 2 (or 3). If the user makes a mistake when entering the bank (or credit card) information, he will get another chance to provide the payment information (without having to start his pledge over again) — and, the CyberSource return error message (e.g., "Phone Number is Required") will be displayed at the top of the page.

Learn More

New in 2020.01: All-In-One e-Pledge Page

Do your donors feel there are too many pages to complete a simple pledge?

e-Pledge will now offer a fully functional, single-page form. Donors will be able to access the pledge entry section, designation selections, and any additional sections, all on one webpage. This feature also works with the shopping cart checkout and will be available in version 2020.01 of Andar/360.

Read More

Edit Your Pledge Site Without Coding

Did you know you can update the look of your pledge site without having to dive into code?

By using pledge icons (instead of radio icons), you can easily make your pledge page look more attractive and modern. There are two styles you can pick from: "Pledge Type Icons," and "Pledge Type Icons Fonts." To use these styles, all you have to do is turn on the style sheet in the Framework you are using (eCommunity – Administration - Web Customization).

Learn How