e-Pledge Tag Archive

Online Pledging Terms

With all of the new additional functionality added to e-Pledge, it's important to have a clear understanding of the different terms used to access online pledging. Some of the terms are very similar and can be quite confusing.

What's the distinction between "Single Page Registration and Pledge" and "Single Page Employee Registration and Pledge"? What are the differences between "Individual," "Employee," and "Campaign" registrations?

Ensure that you know the differences when it's time to configure or when communicating with support. Get a quick primer of terms and their meanings as of v2020.02 of Andar/360.

Learn Differences

Frequently Asked Donor Questions

Your donors may have questions about the online donation process. Do you have an FAQ ready for them?

Read this blog to find out what some common online donor questions are, and the answers that go along with them.

See Questions

Individual, Employee, or Both?

Donors can choose to pledge as an individual or as an employee if your setup of e-Pledge permits.

It is common to think of e-Pledge as having separate silos for individual giving and employee giving. However, in the web option grouping 'Initialize,' there are options to allow a web user to switch between the two.

Learn more about Web Option Groups in Customer Support!

Take Me There

Pledges with Apple Pay

Have your donors inquired about using Apple Pay to make their online pledges?

Apple Pay is used to make secure purchases on the web and in stores. The method of payment is simpler than using a physical credit card. Adding Apple Pay to Andar e-Pledge would enable donors to choose it as a pledge type.

At Andar Software, we're continually looking to expand our technology reach to make your (and your donors') experiences the best they can be. Significant product enhancements require the backing of multiple customers before they are applied to the software. Get in touch with us if you'd like to support this enhancement.

To learn more about the Apple Pay enhancement, take a look at the info sheet.

View Info Sheet

Using PayPal for Online Pledges

Would you like to allow your online donors to use their PayPal accounts when online pledging? Perhaps you thought this was not an option if your organization is using CyberSource (for PCI Compliance).

Good news: You can use PayPal Express Checkout and CyberSource concurrently!

Find Out More

Apple Pay and Andar e-Pledge Integration

Have your donors inquired about using Apple Pay to make their online pledges?

Apple Pay is used to make secure purchases on the web and in stores. The method of payment is simpler than using a physical credit card. Adding Apple Pay to Andar e-Pledge would enable donors to choose it as a pledge type.

At Andar Software, we're continually looking to expand our technology reach to make your (and your donors') experiences the best they can be. Significant product enhancements require the backing of multiple customers before they are applied to the software. Get in touch with us if you'd like to support this enhancement.

To learn more about the Apple Pay enhancement, take a look at the info sheet.

View Info Sheet

Shopping Cart Style Sheets

Are you using the style sheet that matches your website's look and feel?

We have added a new shopping cart style sheet for United Way Canada to the library in Customer Support. You can download the style sheet here. If you're looking for the United Way Worldwide stylesheet, you can find it here.

The shopping cart allows e-Community webpage visitors to see a designation of interest, choose an amount, or select a pre-defined amount. Find out more about the Shopping Cart in Customer Support.

Take Me There

New in 2020.02: Employee Registration & Pledge Single Page

Andar Software will be introducing a new giving option to version 2020.02 of Andar/360 that allows a donor to register as an employee of a specified company and enter the gift, all in one page.

The experience will be similar to the Single Registration and Pledge Page for individual donors, with the addition that it will also create an employment relationship for the new account.

The new page can work with shopping cart checkout if you desire. A special thank you to United Way East Ontario for supporting this project.

Learn More

CyberSource Purchase Return Authorization (PRA) Mandate

CyberSource is the gateway that connects PCI-Compliant Andar databases with customers’ credit card processors. If your Andar database is PCI Compliant and if you purchased Andar’s Credit Card and ACH Payment module (CCAP), then you use CyberSource.

CyberSource recently announced an upcoming change related to processing refunds — for Visa, MasterCard, and Discover payments. (They sent emails to their customers’ contact persons. The subject of the email says ‘MasterCard Purchase Return Authorization (PRA) mandate.’) Previously, CyberSource did not charge their customers for processing a refund; but the new mandate indicates that they will begin doing so in the latter part of 2020.

This will potentially have an impact on Andar’s e-Pledge module. For example, if a donor has already confirmed a credit card payment (Visa, MasterCard, or Discover) and later updates that transaction (by changing the pledge type or dollar amount), Andar e-Pledge will tell CyberSource to process a refund to the donor (to reverse the donor’s original transaction). This will now result in a fee being charged to the customer (the nonprofit organization).

Andar Software plans to implement minor changes in Andar/360 to track this situation.

No action is required of you right now. (Please be aware that CyberSource may apply a small charge if you have any donor refunds.)

To get more details about the CyberSource PRA mandate and receive future updates, follow Andar Support Project #190897.

View Project

[Blog] What Will This Year's Fall Campaigns Look Like?

Online giving platforms are going to play a more significant role in the fall campaigns than they ever did in the past. Our most recent blog post discusses the different donor types. It also covers the various online modes of giving that are available with Andar e-Pledge, and includes an idea on how to think beyond traditional online pledging methods.

Read Blog