Tips Tag Archive

Hidden Treasure

Have you ever tried right-clicking on Andar screens? If you're feeling adventurous, try it out! You'll be amazed to see the wealth of commands that are hidden there.

Tell Me More

Good Old Trick

Whenever you see a date field in Andar, you can press T for "today" and press Y for "yesterday".

Read More

Multi-lingual Andar

Have you ever noticed this icon on some Andar windows? You can click on it to write in another language.

Read More

Choose Your Favorite Color

Do you want your Andar to look pink or blue? You can choose any color you like in Personal Preferences > Environments and it won't affect anyone else's instance of Andar.

Find Out How

Maintain a Clean List of Employee Donors

Keeping clean employee donor data for a particular organization serves as a good foundation for running a solid campaign. Have you ever wanted to run an e-Pledge campaign and give employees the ability to see their own giving history? Find out how to do this by following the step-by-step instructions in the notes section of this project.

Take Me There

Tip: Enter Phone Numbers the Easy Way

Tired of typing in phone numbers?

You can copy and paste a full phone number into any of the 3 fields (Area Code, Phone Number, or Extension) in Andar and all the fields will be auto-populated properly. The full phone number can be 10 or more phone number digits (area code + phone + optional extension) and can contain spaces, dashes, brackets, etc.

Try it! Copy and paste the following phone number: (855) 555-1234 x678

Andar Software Staff Development Week

December 3-5, 2018

Every year we bring together all of our staff from across the country into our office for a week of internal meetings and cross-training sessions. This allows us to discuss better ways to serve our customers, improve processes, and prepare for the coming year.

During these days our Help Desk will be open for emergencies only. We ask that you leave a voicemail or an email detailing the urgency of your situation. Messages will be monitored hourly. We apologize for any inconveniences this may cause.

Hit a Road Block and Need Help?

Coffee Break Help Desk

Campaign season is a super busy time and if you need help with a project we want to resolve your issue as seamlessly as possible. Here are some tips to make this happen:

  1. Direct all new inquiries to the Help Desk.

  2. Make sure you're providing as much information as possible, especially if you're looking for a quick resolution concerning online pledging or donor registration:

    Reports/Data Mining:
    Send the Job log, DMO report, and the actual report.

    e-Pledge Online Pledging:
    Provide information/name of the donor and date/time of when the issue happened, details/screen shot of the error that was triggered, and send the Andar Web log for when the issue happened.

    Import Errors:
    Send the Connector Error Report.

    Andar is Slow/Not Working
    : Send the Andar Client log for when the issue happened and before Andar was restarted.

  3. If you feel that the issue hasn't been resolved, reach out to the Help Desk with the project # and your issue will be addressed right away.

Find all the answers quickly by clicking the Help menu at the very top of any window in Andar. Then click Search Help.

Webinar: Major Individual Giving

Andar/360 MIG Demonstration & Q/A

November 16, 2018 at 1 PM CST

Are you interested in finding out more about the Major Individual Giving tool? Join us for this free demonstration & overview. We will also reserve time to answer any Andar/360 questions you might have.

(After registering, you will receive a confirmation email containing information about joining the webinar.)

Register now.

Align Your Nonprofit Marketing Strategy to the Industry Trends

Coffee Break Nonprofit Marketing Inforgraphic

You have really great stories to share with your community, but if you don't share them in the most strategic way possible the message might miss the mark. Did you know that only 26% of nonprofit marketers say their organizations are effective at content marketing?

Take a look at this infographic to align your marketing communication strategy to the industry trends.