Tips Tag Archive

How Will You Manage the Upcoming Campaign Season?

Andar Software can provide database management services to help you use your existing software to its full potential.

Get help from us with routine Andar/360 procedures such as performing rollovers, running rebuilds, administering scheduled jobs, and performing database cleanup. You can get assistance with Database 2, custom report building, and integrating Andar/360 into other systems. Plus, you can even receive processing support as needed or on a full-time basis.

Contact us if you're interested in receiving database management assistance. We'd be happy to talk to you about the services that best suit your needs.

Get in Touch

Meet Your Fundraising Goal

Don't leave potential donations on the table! As you get your campaign on a roll, think about ways you'll be able to fill your fundraising gaps.

One idea is to dig into your database for donors who haven't yet given this year but gave in the past. To get a list of lapsed donors, use the "Pattern" tab in a data mining operation.

After obtaining the list, you can review the accounts for ways to communicate with them. Maybe you have a home contact you can get in touch with, a related person whom you can call, a staff member who knows them, or someone may remember them from an event they volunteered at or attended. You might even be able to find more info by searching for them on Google!

Learn About the Pattern Tab

2019.02 is Available for Download!

There are lots of new features in the latest service pack. Included in the upgrade are changes to how the application looks. It's now a fresher design that's easier to navigate through.

Get all the details in the "What's New?" article when you log in to Customer Support.

See What's New

Sign Up For Emergency Texting for Andar Hosting

Andar Software Hosting has an emergency texting system set up to communicate with customers quickly. In the event of an urgent issue affecting our hosting customers, we will notify you by text message — but you must sign up for this service. We recommend having at least two members of your organization sign up.

You can subscribe by logging into the Andar Support Center Hosting Resources Page and clicking on “Subscribe” under Hosting Emergency Subscription.” Make sure to log in to the Support Centre to see the "Subscribe" button.

Sign Up Today!

Is Your Website Secure?

Around this time of year, we often receive requests from our hosted customers for assistance with questionnaires regarding the security of Andar Software's e-Community suite.

The security and quality of your hosted data is Andar's main priority. The security measures include multiple firewalls, intrusion detection hardware and software, hardened web servers, 2048 bit SSL certificates, and access logging. Plus, Andar regularly performs security and intrusion testing of the infrastructure. Our world-class data centers, located in Colorado and Delaware, comply with Tier 3 requirements and Green Design Standards.

If you need documentation about the security of e-Pledge (including SOC 3 reporting), send an email to HostingSupport@AndarSoftware.com. We'd be happy to help.

Be Ready for the Changes in Andar

For months, we’ve been working hard at improving the Andar/360 user experience for you, and are excited to share the changes with you in the 2019.02 upgrade. The look of the application is updated to be fresher, consistent with design trends, and easier to navigate through. You’ll notice that the changes we made provide a more global consistency between the pages you visit most.

Some of the improvements you will see in the 2019.02 release include:
• Changes to the System Preferences Environment options
• Updated look on the individual and organization profile tabs
• New icons for some of your more commonly used tasks
• Consistent button placement across all Andar/360 windows
• Clearer display of list view data on your dashboards and other Andar/360 windows

While all of this is exciting — and these updates might seem pretty straight forward — they’ll make a significant impact on how your instance of Andar looks and how you’ll use it. Some of your settings will be changed automatically as soon as you upgrade. Be prepared for the differences by learning how to navigate through the exciting updates.

Prepare Myself for Changes

Maximize Your Pledge Forms

Do you have checkboxes on your pledge forms to solicit Volunteers, Young Leaders, and more? Use Andar Plans with a simple DMO to find these constituents and reach out to them. This process can be fully automated, depending on the schedule you set.

View a Sample Plan Automation

Do Your Web User IDs Have a 1-Digit Number On the End?

When you look at your list of Web Users who are allowed to log into your Andar web site, do you see a lot of rows (for employee donors) with User IDs that have 1-digit numbers on the end of them?

Typically, that happens whenever a web user record is created, and there's already a web user record that exists with the same User ID. This naming convention occurs because there's a rule that says no two user IDs can be the same — all User IDs have to be unique.

So, if there was already a Web User record with User ID = JohnDoe@org.com, and then someone instructs Andar to create new Web User records by using the e-mail address as the ID, Andar would try to use JohnDoe@org.com, but it would see that 'JohnDoe@org.com' is already used. As a result, Andar adds a number to the end of it, creating in a new web user, 'JohnDoe@org.com1'.

Emergency Texting for Andar Hosting

Andar Software Hosting has an emergency texting system set up to communicate with customers quickly. In the event of an urgent issue affecting our hosting customers, we will notify you by text message — but you must sign up for this service. We recommend having at least two members of your organization sign up.

You can subscribe by logging into the Andar Support Center Hosting Resources Page and clicking on “Subscribe” under Hosting Emergency Subscription.” Make sure to log in to the Support Centre to see the "Subscribe" button.

Sign Up Today!

Stretch Your Dollars By Using TechSoup

TechSoup provides hardware, from computers to tablets to servers and more at incredible discounts. TechSoup has always been the go-to resource for discounted software, but for the past few years, they have been expanding the selections of new and remanufactured hardware.

If you're not a member of TechSoup, it is easy to join: Click on this link to get started. By registering and verifying your status as a nonprofit, you have opened the door to a community of partners like Microsoft, Adobe, Cisco, Dell and many other companies that offer services and technology products to help organizations like the United Way.