Have you recently noticed problems with some credit card payments in Andar/360?
In a move to provide a more secure browsing experience, Chrome version 80 included changes in how cookies are handled. Ultimately, these changes caused a few problems for some donors who made credit card payments through Andar e-Pledge. Those donors started their pledges, entered their credit card information, and clicked 'Submit,' but they did not see the completion web page. Meanwhile, in Andar/360, their transactions were recorded, but they contained the CyberSource Business Decision of 'Verifying' instead of 'Accept.'
If you are an Andar e-Pledge customer with PCI Compliance enabled, you may have come across the following:
- Donors who called you to say they couldn't complete pledges in e-Pledge, and/or
- You tried to close an envelope, but couldn't because it contained a non-accepted payment, and/or
- You ran Andar's CyberSource Verification Report, and you saw an increase in the number of 'Verifying' transactions (more than usual).
In our observations to date, this problem has not occurred to any customers who installed Andar/360 2020.01 on or after April 3, 2020, and it has not happened to any donors who are not using Chrome version 80.
Chrome has announced that they will temporarily roll back their changes - until sometime this summer. In fact, the roll-back is already appearing in Chrome version 81 (released on Tuesday, April 7, 2020). (Chrome updates are typically installed automatically whenever new browsers are opened.)
As a result, this problem with increased ‘Verifying’ transactions should stop happening – at least until sometime this summer. (Google has not announced an exact date for the re-introduction of this cookie-handling feature). We hope that our customers can upgrade to Andar/360 2020.01 by then.
If you are experiencing this problem, please contact our helpdesk at AndarSupport@AndarSoftware.com.