News Tag Archive

IMPORTANT: Monthly Server Maintenance for Andar Hosting Customers

This message only affects customers who are hosted by Andar on the cloud.

Hosting customers should note that maintenance will be performed the weekend of June 15-16, 2019, as part of our regularly scheduled maintenance. During this time, there may be brief periods during which customers may not be able to access hosted applications.

Regular maintenance is always scheduled for the weekend after the second Tuesday of each month.

Be Ready for the Changes in Andar

For months, we’ve been working hard at improving the Andar/360 user experience for you, and are excited to share the changes with you in the 2019.02 upgrade. The look of the application is updated to be fresher, consistent with design trends, and easier to navigate through. You’ll notice that the changes we made provide a more global consistency between the pages you visit most.

Some of the improvements you will see in the 2019.02 release include:
• Changes to the System Preferences Environment options
• Updated look on the individual and organization profile tabs
• New icons for some of your more commonly used tasks
• Consistent button placement across all Andar/360 windows
• Clearer display of list view data on your dashboards and other Andar/360 windows

While all of this is exciting — and these updates might seem pretty straight forward — they’ll make a significant impact on how your instance of Andar looks and how you’ll use it. Some of your settings will be changed automatically as soon as you upgrade. Be prepared for the differences by learning how to navigate through the exciting updates.

Prepare Myself for Changes

Is e-Pledge Your Thing?

Would you like to do what you love and be able to work from home? We're growing our team and are looking for a Support Analyst with experience using Andar/360’s web tools to join our Customer Care team.

Take a look at the job description and apply today!

View Job Posting

Join Our Team

We are growing out team again! Would you like to work for Andar Software? Take a look at our job openings to find out more.

Stay Current on Social Media

Instagram is one of the fastest growing social media platforms to-date, and they have recently stepped up their game. You can now use a new "donation sticker" in your Instagram stories! With the tool, you can choose which nonprofit you want your donation to go to, and all credit card fees are covered by Facebook (Instagram's owner.) Get the details on the Chronicle of Philanthropy.

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IMPORTANT: Monthly Server Maintenance for Andar Hosting Customers

This message only affects customers who are hosted by Andar on the cloud. 

Hosting customers should note that maintenance will be performed the weekend of May 18-19, 2019, as part of our regularly scheduled maintenance. During this time, there may be brief periods during which customers may not be able to access hosted applications.

Regular maintenance is always scheduled for the weekend after the second Tuesday of each month.

Thank You for Making this Year's Conference Unforgettable

What a week we had at the 2019 Andar Software Users Group Conference!

A giant thank you goes out to the customer committee. Your dedication and advice helped make this year's event as successful as it was. Thank you's go out to: Melissa Bennett, Stephanie Brockman, Melissa Bruck, Stephanie Burton, Danielle Carro, Pamela Cottle, Abbie Covenah, Sandra Higgins, Rosa Elia Jensen, Nikki Jepsen, Merline Leonce, Shasta Lockwood, Susan Piscitelli, Christopher Scalise, Nate Schuckers, Carolyn Shermer, Aness Symons, Robert Szarzynski, Dorianne Vogt, Naomi Young.

We had some excellent speakers who brought the session content to life. Their presentations inspired many and brought to light how powerful technology can be when it's used to its max potential.

Thank you to those who attended this year! We hope you increased your professional network, expanded your knowledge of Andar, and brought your career to new levels of growth.

We've put together some photos below of all the action. Enjoy!

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IMPORTANT: Monthly Server Maintenance for Andar Hosting Customers

This is a regularly scheduled maintenance weekend for hosted customers. Scheduled maintenance occurs the weekend after the second Tuesday of the month. However, maintenance will be minimal this weekend and customers should not expect any impact to services.

An important note about Windows 7: After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. This doesn’t mean your computer will stop working on January 15; it just means you won’t receive any more updates and patches. You may be more vulnerable to viruses and security problems and Microsoft will no longer offer support. Visit your TechSoup account for information on how to purchase the Microsoft Windows Operating System Upgrade.

Attention All Hosting Customers: Andar 2019.01 Upgrades Will Occur In March

Andar will be updated to 2019.01 for all hosting customers during March maintenance weekend, March 16-17, 2019. During this time, there may be periods during which customers may not be able to access hosted applications. If there is any reason why your organization should not be updated during this time, please let us know by sending a request to HostingSupport@AndarSoftware.com.

Some hosting customers have expressed confusion about requesting support. Any requests concerning the Andar application should continue to be sent to AndarSupport@AndarSoftware.com. Requests concerning hosting such as Citrix-related issues or printing issues should be sent to HostingSupport@AndarSoftware.com.

If you are looking for links to the self-service password portal, client downloads or Citrix portal, you can find those in the Customer Support center, under Resources (Hosting Resources).

Correction: 32-bit Windows Support

Correction: We intend to drop support for Windows 32-bit in January/2020 instead of June 2019 as announced last week.

Modern computers are based on 64-bit architecture. Microsoft released 64-bit Windows XP in 2001, nearly 20 years ago! Unfortunately, 32-bit Windows are still out there, and there are a few customers still using them.

As Andar Software continues to grow and take advantage of new technology, we find it more challenging to support old technology. We're currently planning to upgrade Andar/360's internal engine which only supports 64-bit computers — and we're likely moving to this technology in January 2020.

As such, it's an excellent time for you to make an inventory of your computers:

  • Right-click the Windows start menu and then select “System.” Your Settings window will show your “Device specifications” where you will hopefully see “System type: 64-bit operating system, x64-based processor”.
  • If you see 32-bit instead, you will need to upgrade this computer to continue using Andar/360.
  • You can also go to AndarSoftware.com/MyInfo to see if any 32-bit machines used Andar/360 in the last month. You'll only see an alert on this page if you have 32-bit machines.