News Tag Archive

IMPORTANT: Monthly Server Maintenance for Andar Hosting Customers

This is a regularly scheduled maintenance weekend for hosted customers. Scheduled maintenance occurs the weekend after the second Tuesday of the month. However, maintenance will be minimal this weekend and customers should not expect any impact to services.

An important note about Windows 7: After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. This doesn’t mean your computer will stop working on January 15; it just means you won’t receive any more updates and patches. You may be more vulnerable to viruses and security problems and Microsoft will no longer offer support. Visit your TechSoup account for information on how to purchase the Microsoft Windows Operating System Upgrade.

Attention All Hosting Customers: Andar 2019.01 Upgrades Will Occur In March

Andar will be updated to 2019.01 for all hosting customers during March maintenance weekend, March 16-17, 2019. During this time, there may be periods during which customers may not be able to access hosted applications. If there is any reason why your organization should not be updated during this time, please let us know by sending a request to HostingSupport@AndarSoftware.com.

Some hosting customers have expressed confusion about requesting support. Any requests concerning the Andar application should continue to be sent to AndarSupport@AndarSoftware.com. Requests concerning hosting such as Citrix-related issues or printing issues should be sent to HostingSupport@AndarSoftware.com.

If you are looking for links to the self-service password portal, client downloads or Citrix portal, you can find those in the Customer Support center, under Resources (Hosting Resources).

Correction: 32-bit Windows Support

Correction: We intend to drop support for Windows 32-bit in January/2020 instead of June 2019 as announced last week.

Modern computers are based on 64-bit architecture. Microsoft released 64-bit Windows XP in 2001, nearly 20 years ago! Unfortunately, 32-bit Windows are still out there, and there are a few customers still using them.

As Andar Software continues to grow and take advantage of new technology, we find it more challenging to support old technology. We're currently planning to upgrade Andar/360's internal engine which only supports 64-bit computers — and we're likely moving to this technology in January 2020.

As such, it's an excellent time for you to make an inventory of your computers:

  • Right-click the Windows start menu and then select “System.” Your Settings window will show your “Device specifications” where you will hopefully see “System type: 64-bit operating system, x64-based processor”.
  • If you see 32-bit instead, you will need to upgrade this computer to continue using Andar/360.
  • You can also go to AndarSoftware.com/MyInfo to see if any 32-bit machines used Andar/360 in the last month. You'll only see an alert on this page if you have 32-bit machines.

Attention All Hosting Customers: Andar 2019.01 Upgrades Will Occur In March

Andar will be updated to 2019.01 for all hosting customers during March maintenance weekend, March 16-17, 2019. During this time, there may be periods during which customers may not be able to access hosted applications. If there is any reason why your organization should not be updated during this time, please let us know by sending a request to hostingsupport@andarsoftware.com.

Some hosting customers have expressed confusion about requesting support. Any requests concerning the Andar application should continue to be sent to andarsupport@andarsoftware.com. Requests concerning hosting such as Citrix-related issues or printing issues should be sent to hostingsupport@andarsoftware.com.

If you are looking for links to the self-service password portal, client downloads or Citrix portal, you can find those in the Customer Support center, under Resources (Hosting Resources).

End of Life for 32-bit Windows Support

Modern computers are based on 64-bit architecture. Microsoft released 64-bit Windows XP in 2001, nearly 20 years ago! Unfortunately, 32-bit Windows are still out there, and there are a few customers still using them.

As Andar Software continues to grow and take advantage of new technology, we find it more challenging to support old technology. We're currently planning to upgrade Andar/360's internal engine which only supports 64-bit computers — and we're likely moving to this technology in June 2019.

As such, it's an excellent time for you to make an inventory of your computers:

  • Right-click the Windows start menu and then select “System.” Your Settings window will show your “Device specifications” where you will hopefully see “System type: 64-bit operating system, x64-based processor”.
  • If you see 32-bit instead, you will need to upgrade this computer to continue using Andar/360.
  • You can also go to AndarSoftware.com/MyInfo to see if any 32-bit machines used Andar/360 in the last month. You'll only see an alert on this page if you have 32-bit machines.

Google URL Shortening Service is Expiring

The Google URL shortening service (goo.gl) is expiring on March 30th, 2019. As a replacement, there is a new URL shortening service hosted by Andar Software in the 2019.01 Release.

If you have the Andar Texting license, please switch to Andar URL Shortening soon. 

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In Memory of a Dear Friend

Yesterday, February 7, 2019, we lost a dear friend and valued colleague. Peter Backers passed away in the morning due to health complications.

Our hearts go out to his wife, Robin Maiville, who together with Peter were instrumental in the wide adoption of Andar/360 in the United Way system.

Peter was a long-standing member of the nonprofit community; over the years, many of our customers got to know him on a personal level. He was a genuine, dedicated and key leader for Andar Software from 1999 to 2015.

A funeral will be held in Mattawan, MI for close friends and family. He will be dearly missed.

IMPORTANT: Monthly Server Maintenance for Andar Hosting Customers

This message only affects customers who are hosted by Andar in the cloud. 

On the weekend after the second Tuesday of each month, we run maintenance on our hosting servers to ensure optimal performance. As such, this weekend, there may be brief periods during which customers may not be able to access their hosted applications. All services will return to normal by Monday morning.

Best Wishes To You and Yours

During this holiday season more than ever, our thoughts turn gratefully to you, our loyal customer. It's a real pleasure to "Thank You" for your loyalty, goodwill, and friendship. Your dedication to the work you do makes all the difference to the communities you live in, and we're honored to be a part of it.

We wish you a very joyous holiday season and a New Year filled with celebration, peace, and happiness!

 

Andar is Hosted in the Cloud

Many of you know that DMC (aka UWITC) is hosting approximately 80 Andar customers in the cloud. We're pleased to announce that we have acquired the Andar-related assets of DMC and merged them into Andar Software Inc. This means that Andar Software is now a full-service company, providing world-class software, pledge processing services, and technical services as well as cloud hosting.

Customers who aren’t hosted are not affected by this announcement.

We look forward to helping you leverage this significant expansion of our service offering! Please reach out should you have any questions.

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