Finance Tag Archive

Experiencing Envelope Closing Errors?

Some errors encountered while closing an envelope may be unfamiliar to new users. Other errors are rarely encountered and may stump even experienced users. When this happens, find immediate assistance by visiting the "Close Envelope" online help guide.

See Quick Guide

How to Create Tax Receipts for Donations Made in 2019

The months of January and February are a busy time for issuing annual tax receipts to donors. Many of you may also have payments that you want to enter into Andar/360 in such a way that the donor gets credit for having made the payment in December of the previous calendar year. To do this, you can modify settings in the 'Receipt Selection Date' field.

Make sure to visit the Customer Support Center — we recently updated the "How to Generate Receipts" help page with new information.

Take a Look

New in 2020.01: Export to the Financial Edge System

Version 2020.01 of Andar/360 contains enhancements to General Ledger reports.

The Andar/360 General Ledger Export process will produce comma-delimited files (CSV) that are formatted to be imported back into the Financial Edge system.

The CSV file will contain separate debit and credit amount columns. Each pledge, payment, and adjustment amount on an Andar/360 transaction will result in 2 rows in the CSV file for debit and credit entries.

Learn more about the changes in the Customer Support Center Project page.

View Project

Prevent Unnecessary Adjustment Transactions

After you close an envelope, if you discover the Processing, Fundraising, and/or Check-off Account is incorrect for whatever reason, you do not need to adjust out the transaction!

There are two menu items for making these updates post-close:

  1. Update Check-off Account – This feature is available to all customers, and enables you to update only one transaction at a time. Read more details on how to do this here.
  2. Update Processing/Fundraising/Check-off Accounts – This feature is only available to customers with the Standard-M module. With it, you can update all transactions in an envelope at one time or all transactions for a company. If you prefer, you can also update one transaction at a time. Learn more about this feature here.

Find Out if Credit Cards Will Expire Soon

Your donors may have pre-authorized payments set up with you, but what do you do if their cards expire? You can avoid getting to that point by running a report that will tell you if pre-authorized payment donors have credit cards that are about to expire.

You can find the Andar Pre-Authorized Credit Card Payment Report under the Finance folder on the Andar Main Menu. On the submission window, select the billing date, for example, *2 Months after. Also, specify the next month as the Credit Card Expiry Date. The report will then list donors who have amounts due in two months but whose credit card will expire before then.

Paying Out Payroll Designations

In the Andar payout, by default all payroll donors from the same company (or group of companies related by Billing Relationships) have their designations paid at the same rate. This default dates back to the 90s when payroll payments were always batched as a cost-effective way to process, and the designated nonprofits shared pledge loss.

Today it is not uncommon to have a company send detailed information about the payroll payment, i.e. how much was deducted from each employee’s paycheck. But simply keying/importing the payroll payments on the employee accounts is not enough to have Andar payout each payroll donor’s designations based their own payments. You must add a processing option to tell Andar to not prorate payroll payments for this company.

Follow this link for an explanation of the processing options. Look for:

  • Prorate all payroll payments (PAPP)
  • Payout on Employee Received Percentage (POER)
  • Payout on Employee and Batch Received Percentage (POEBR)

And check out this project for an attachment in the project notes, with detailed examples of what happens when the different processing options are applied.

It’s important to understand that you must payout a company the same way for the full campaign year cycle. If a company starts sending you detailed payroll payment information in August, Andar will not prorate batch payments from Jan – July and then use detailed payments for Aug – Dec.

An Easy Way to Reduce Expenses

It's trendy to talk about being paperless. In fact, we could go as far as saying that it's now an expectation.

Why is "going paperless" such a benefit? A clever answer is the impact on the environment. The quick explanation is that by using less paper, there will be fewer trees cut down, and we (and the earth) need trees for oxygen.

Another intelligent reason for "going paperless" that's a little closer to home is your organization's bottom line. For example, by switching your paper billing to online billing, you can save on printing costs and mailing costs. Your Bill Me donors can view their account balance and billing statements online, plus they can download their latest statement and make an online credit card payment on the same web page. This process, together with emailing PDF statements, cuts on your costs and also empowers the donor by giving them more information when they want it.

Get online statement and payment info below.

Take Me There

Pay a Pledge Directly to a Designated Account

Pledges and designation payments can come in many forms. They can be made directly from the donor to his/her designated account, they can be from his/her organization to the designated account, or they can come from a third-party processor to the designated account.

How should you record those pledges and payments and designations while making sure that:

  1. Andar will not create a Balance Due for the donor, and
  2. The envelope Deposit will exclude that payment in the check-and-balance process, and
  3. The Donor Choice Payout Process will not count that designation when determining the payable amounts for that designated agency?

We have an answer for you! On the pledge/payment transaction, use one of the two Pay Direct Payment types within Andar, “Pass Through” or “No Admin. Pay Direct.” Always make sure that:

  • The pledge is fully designated
  • The pledge and payment amounts are equal to each other (and are also equal to the total of the pay-direct designation)
  • The pledge doesn’t include any non-pay-direct designations

Learn more about “Pay Direct and Paid Direct” from the Help Glossary, and visit the link below to see how one United Way entered someone’s pledge that was being paid directly to the designated agency.

Read Project Details

Last Minute Receipt/Tax Letter Reminders

Issuing receipts can seem complicated. The easiest way to look at it is by breaking it down to two steps.

  1. Create - Use the Create Receipts menu option to create Pending receipts. While they are Pending you have the opportunity to review/verify your data.
  2. Issue - It’s during the Issue step that receipt numbers are assigned and a record of the receipt is added to the donor profile.

Below are some common obstacles:

  1. When you run the receipts to Pending, a report is created: the Pending Receipts Report. Do NOT use this report to create your receipts. This report is only to verify your data.
  2. After you have submitted the Pending receipts, wait for the job to complete, then refresh or open the Receipts Maintenance screen. The screen can get locked if you’re trying to refresh while Andar is trying to load the new Pending receipts.
  3. When you Issue the receipts, by default receipts that are missing a pecked postal address are not issued. This is true even if you're sending the receipts by email. If you wish to issue receipts regardless of existence of a postal address, you can check the box “Issue receipts without an address.”

Become a Receipt Pro

CyberSource - How to fix Verifying Transactions

Take a look at our recently updated online help relating to fixing transactions in the verifying status.

Read more…