Caring in Common Tag Archive

This Month's Spotlight is on United Way Winnipeg

Get to know Eric Friesen in this month's Caring in Common spotlight. Eric is CRM Product Manager at United Way Winnipeg. Read on to learn what a typical day in his role is like!

Take Me There

Caring in Common: A Customer Spotlight on Eric Friesen

 


 

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Eric Friesen
CRM Product Manager
United Way Winnipeg
Winnipeg, MB, CA

 


 

How long have you been working for your organization?

I’ve worked here for 19 years and have been in my current position since 2013.

What’s a typical day in your role like?

There aren’t many typical days, which is why I like it here so much. I focus on different tasks depending on the time of year. Right now, with the 2019 campaign winding down, my time is spent planning for the next round of Andar/360 maintenance and rolling out improvements along with new functionality to our users in time for the 2020 campaign. Between enhancements and day-to-day Andar/360 support or training requests, there is always more than enough work.

What motivates you to come to work every day?

There are two things: First, I get to work with some incredible people who are all working toward building a stronger community. Second, I love figuring out solutions that help other staff spend more time on relationship-building and donor service, and less time on manual processes.

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Above: One of Eric's hobbies is going for hikes to enjoy the great outdoors. The snow and cold weather don't keep him away!

What’s your favorite aspect of your job?

I find it rewarding to work with someone on a process they find challenging or time-consuming, test and offer possible solutions, and collaborate with them to implement a new method that makes their job easier.

What are your biggest professional challenges?

Even though we’ve been using Andar/360 for six campaigns, we haven’t rolled out all the functionality that we want to be using. The biggest challenge is to keep pushing the needle forward while focusing on day-to-day support requests, operational work, and system maintenance tasks.

If you could choose anyone, who would you pick as your mentor? Can you tell us why?

I’d like to have spent more time with my grandpa on my mom’s side. He came to Canada from Sweden, built a homestead, raised a family, cherished the environment, and contributed to his small community in a way that I admire.

What’s your personal mantra?

My high school French teacher used to tell us, “Don’t drown in a half-teaspoonful of water,” and I say that to my kids all the time. I don’t always take my own advice, but I do think it’s important to recognize the difference between small obstacles and the challenges that are worth focusing your energy on.

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Above: Meet Archie, Eric's charming dog. Archie is known for keeping Eric on his toes and making every day a new adventure.

Do you have hobbies outside of work? What are they?

I like music and spending time outdoors, hiking, and camping. Our dog Archie keeps me on my toes.

What’s your guilty pleasure?

Right now, it’s watching bushcraft camping videos on YouTube.

 

 


 

Carring in Common - Get to know other Andar fans who care about making #impact as much as you do.

 

Caring in Common is a spotlight series that showcases different nonprofit professionals on the last Friday of each month. The goal is to highlight Andar Software customers from all walks of life, levels of experience, and areas of expertise. Their answers will inspire you, give you insight about the nonprofit industry, and motivate you on both a professional and personal level.

Who is Kendra Byas Green?

Kendra Byas Green is AVP of Donor Operations at United Way of Central Carolinas. She works closely with internal staff, corporate partners, donors, and vendors. It's hard to say what a "typical" day in her role is like because it comprises a lot of different tasks that change from day to day.

Get to know Kendra a little better in this month's Caring in Common spotlight.

Read Spotlight

Caring in Common: A Customer Spotlight on Kendra Byas Green

 


 

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Kendra Byas Green
AVP of Donor Operations
United Way of Central Carolinas
Charlotte, NC, USA

 


 

How long have you been working for your organization?

25 years.

What’s a typical day in your role like?

In my role, I oversee the processing of pledges and designations, payment collections and applications, designations distribution, and the e-Pledge and Andar/360 systems. So there is not a “typical” day as I get questions from internal staff on all of the above. Our corporate partners come to me with questions about pledges, payments, and e-Pledge. Our donors rely on me to answer questions about their accounts, and our vendors (whom we have outsourced our general accounting to) come to me with questions about Andar hosting and processing. When I’m not answering questions (or researching how to answer a question), I’m reviewing and updating processes, sharing knowledge, and learning new ways to use Andar/360 within our walls.

What motivates you to come to work every day?

My motivation comes from within. I’m a problem solver, and while my role can be challenging, it’s what keeps me going. And let’s not forget the fact that my work is helping to better the life of someone else in my community! What more can you ask for?

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Above: Kendra has an immense appreciation for her team and admits that they are her left and right hands and wouldn't be able to do her job without them. From left to right are Kendra, Lawonda Stanfield, Laura Higgins, and Jose Alonso.

What’s your favorite aspect of your job?

I love sharing my knowledge with others and watching them grow in their use of Andar/360. I also love a challenge (when I have the resources to face it head-on), and in my world, there’s always a challenge that I’m trying to take on and conquer.

What are your biggest professional challenges?

Over the past two to three years, we’ve gone from being a Finance Team of fifteen members to a team of five members. Also, over the past eight months, we’ve outsourced our general accounting and our pledge and payment processing. All of these changes have been a huge adjustment for my team and I. While adjusting to our new norm, we still have to keep the day to day work of Donor Operations flowing while trying to learn this new way of working and continuing to train our vendors on the “United Way World” (how we work, what we do and what we need from them).

If you could choose anyone, who would you pick as your mentor? Can you tell us why?

Maggie Lena Walker. During the 1800s, this daughter of a former slave overcame many obstacles to become a teacher, begin a newspaper, open a highly successful bank, open a department store, and run for the seat of Superintendent of Public Instruction. Her accomplishments alone show her strength, courage, and bravery. She dared to break the race and gender barriers before it was the “it” thing to do.

What’s your personal mantra?

I have several, but here is one I will share, “Never stop doing your best just because someone doesn’t give you credit.”

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Above: Kendra taking a selfie with her two sons and husband on their Christmas 2019 trip to Orlando.

Do you have hobbies outside of work? What are they?

My hobbies include event planning, traveling any chance I get, and spending as much time with the men in my life, which includes my two sons (the oldest is a Sergeant in the Army and the youngest is a high school sophomore) and my husband.

What’s your guilty pleasure?

Watching reality TV and legal and medical dramas. While it can get a little wild from time to time, it also is a break from “real life,” which can become very stressful.

 

 


 

Carring in Common - Get to know other Andar fans who care about making #impact as much as you do.

 

Caring in Common is a spotlight series that showcases different nonprofit professionals on the last Friday of each month. The goal is to highlight Andar Software customers from all walks of life, levels of experience, and areas of expertise. Their answers will inspire you, give you insight about the nonprofit industry, and motivate you on both a professional and personal level.

Meet Lori, Director of Donor Operations

Is customer service your highest priority? It is for Lori Rowley-Hurley from United Way of Greater Richmond & Petersburg.

Read her Caring in Common spotlight to find out what a typical day in her role as Director of Donor Operations is like.

Get To Know Her

Caring in Common: A Customer Spotlight on Lori Rowley-Hurley

 


 

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Lori Rowley-Hurley
Director of Donor Operations
United Way of Greater Richmond & Petersburg
Richmond, VA, USA

 


 

How long have you been working for your organization?

22 years.

What’s a typical day in your role like?

Customer service is always the highest priority. Our Donor Operations department oversees processing revenue, agency eligibility, agency portal, designated disbursements, maintenance in Andar, and support to other departments. With these responsibilities comes an array of emails and phone calls from our supporters, as well as staff. Donor Operations works closely with our Resource Development and Accounting teams. Some days are predictable; lots of days are not.

What motivates you to come to work every day?

We empower individuals and drive systemic change to provide everyone with a clear path to success — and I’m part of this effort! I’m amazed by the passion and talent of our staff, and the dedication and commitment of our CEO.

What’s your favorite aspect of your job?

I have a few favorites!

When a supporter comes to my attention, helping the individual through the United Way process, and highlighting accountability and transparency. Knowing our conversation will end with the importance of their satisfaction with United Way is a favorite aspect.

Donor Operations encompasses a large area, and we consistently revamp and streamline to better align for change that occurs within other departments. I love to find solutions.

Our United Way has the fortunate opportunity to work with the local college, Virginia Commonwealth University, through the Federal Work-Study Program. Building and maintaining relationships with the students and watching as they grow professionally is another one of my favorite aspects.

What are your biggest professional challenges?

The most significant barrier would be third-party processing. We are not always supplied details of either the individuals or the entire company campaign.

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Above: Lori baked all of these delicious goodies for her loved ones at a family gathering.

If you could choose anyone, who would you pick as your mentor? Can you tell us why?

My family members are my mentors. My husband is compassionate, trustworthy, and smart. At one point, I was their mentor; now, my children are mentors to me. They are passionately doing what they love. Our conversations are engaging, and our support for each other is constant.

What’s your personal mantra?

Instead of being motivated by a phrase, I like to take action by baking. I enjoy making goodies when someone is needing a little extra care or just because I can.

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Above: If you work with Lori, you know she's an avid baker. Lori made and took these cupcakes into work for her co-workers to enjoy.

Do you have hobbies outside of work? What are they?

Staying healthy, antiquing, traveling, and being my husband's buddy at sporting events.

What’s your guilty pleasure?

Homemade chocolate chip cookies, PBS, and black and white movies!

 

 


 

Carring in Common - Get to know other Andar fans who care about making #impact as much as you do.

 

Caring in Common is a spotlight series that showcases different nonprofit professionals on the last Friday of each month. The goal is to highlight Andar Software customers from all walks of life, levels of experience, and areas of expertise. Their answers will inspire you, give you insight about the nonprofit industry, and motivate you on both a professional and personal level.

Get to Know Pam Cottle

This month, we go to Butler County United Way to get to know Pam Cottle a little better. As the Vice President of Operations, Pam's responsibilities cover many gamuts, "from 'the kitchen sink is clogged' to presenting to the Board of Trustees."

Find out more about who she is at work and at home, in this month's Caring in Common Spotlight.

See Spotlight

Caring in Common: A Customer Spotlight on Pam Cottle

 


 

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Pam Cottle
Vice President, Operations
Butler County United Way
Hamilton, OH, USA

 


 

How long have you been working for your organization?

4.5 years.

What’s a typical day in your role like?

When your title is ‘operations,’ that could mean anything from “the kitchen sink is clogged” to presenting to the Board of Trustees. I interact with Community Impact, Resource Development, Volunteering, Database, Finance, as well as handle all Marketing and Communications for our organization. It depends on what season of the year we are in to figure out which area will take priority that day.

What motivates you to come to work every day?

I have always worked. I grew up on a 1,500-acre farm with lots of chores; feeding cattle and pigs, baling hay, tending to horses, or simply helping my Mom make lunch to take to the fields for my Dad and brothers. It was a great upbringing which instilled a sense of work ethic in me. I had no idea what “sleeping in” meant as we were usually up no later than 7 AM, even in the summer. I’ve worked for for-profit companies, I’ve owned my own business (for four and a half terrifying years!), and I now work for a nonprofit organization, and I love my job!

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Above: A United Way billboard reminding the community that they are not alone and can call 211 for help.

What’s your favourite aspect of your job?

Interacting with our staff, knowing that what we are working toward will ultimately help people in our community become self-sustaining citizens. With a team of five full-time and two part-time staff, we are small but mighty!

Tackling different projects helps to keep things fresh. During my first year as a Butler County United Way employee, I attended the Andar Users Group conference in Tampa. It was announced that a host was needed for the following year. I came home and suggested to our president that we throw our name in the hat to host the conference, and she gave me the green light. We submitted a proposal and, shockingly, we were awarded the conference for the next two years. What a great experience! Ohio certainly isn’t the beach or the mountains, but we sure had fun at Top Golf! 

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Above: Pam with other attendees at the Andar Software Users Group Conference event at Top Golf.

What are your biggest professional challenges?

There are lots of people who need to understand that sometimes they can’t do it on their own, and there should be no shame in asking for help to get back on their feet. Communicating that to the communities we serve is a challenge that I gladly accept.

If you could choose anyone, who would you pick as your mentor? Can you tell us why?

There are many people that I admire for different reasons, so I can’t pick just one. I think we continually learn from each other (good things and bad things) as a way to better ourselves. However, I suppose I will be ordinary and choose my parents. They are both ninety-three years old and going strong. My Dad still has a four-wheeler that he rides around on the farm with, and this year planted a garden with forty-five tomato plants! Does anyone need tomatoes? My Mom still cans tomatoes and beans from that garden. That work ethic I spoke of before? That’s where it comes from.

What’s your personal mantra?

“This, too, shall pass.”

Do you have hobbies outside of work? What are they?

I love to cook and enjoy feeding people who like to eat! I enjoy watching sports, even the Cincinnati Reds and Cincinnati Bengals, who can break your heart every time they play. I am continuing to tear apart my house and put it back together again and even learned to lay the tile floor that is in my kitchen. My next project is to finish my basement.

What’s your guilty pleasure?

I suppose it has to be reality television. 'Married At First Sight' is a favorite. I also love 'Big Little Lies' and 'Shameless.' Somehow, shows like this make me feel better about myself!

 

 


 

Carring in Common - Get to know other Andar fans who care about making #impact as much as you do.

 

Caring in Common is a spotlight series that showcases different nonprofit professionals on the last Friday of each month. The goal is to highlight Andar Software customers from all walks of life, levels of experience, and areas of expertise. Their answers will inspire you, give you insight about the nonprofit industry, and motivate you on both a professional and personal level.

Meet Martina Wilson in Our Caring in Common Spotlight

Martina is a Resource Development Assistant at United Way of the Central Savannah River Area. She tells us that "attitude is everything! We all face challenges and difficulties. How we handle them makes all the difference."

We couldn't agree more. Read her 'Caring in Common' entry to get to know her better.

View Spotlight

Caring in Common: A Customer Spotlight on Martina Wilson

 


 

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Martina M. Wilson
Resource Development Assistant
United Way of the CSRA
Central Savannah River Area, GA, USA

 


 

How long have you been working for your organization?

I’ve been with the organization for 7 years.

What’s a typical day in your role like?

A typical day for me includes processing campaign envelopes and providing support in various ways to my department. This might entail making gift baskets for a workplace presentation or agency fair, as well as coordinating projects for our volunteer ladies.

What motivates you to come to work every day?

I am motivated by the smart, funny, & creative women I work with every day. We enjoy what we do here in our different roles, and we support and encourage one another, be it personally or professionally. We are like one large family with lots of characters!

What’s your favourite aspect of your job?

I love success stories! We hear a lot of heart-wrenching stuff in this business, but when you get to hear or even meet someone who has overcome their challenges, there is absolutely no better feeling. It always confirms for me that we need each other, and there is always something we can do to make the way better for someone else.

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Above: Martina joined the celebration at United Way of CSRA's 2017 campaign kickoff. They had a colourful carnival theme to mark the occasion!

What are your biggest professional challenges?

We’ve recently gone through some major staff changes, so keeping up with what’s new, what’s out, new priorities… what doesn’t kill you makes you stronger… channeling my inner Kelly Clarkson!

If you could choose anyone, who would you pick as your mentor? Can you tell us why?

I would choose the Proverbs 31 Woman, a biblical character. She makes multitasking seem easy! She is diligent, organized, and thoughtful. In all that she does, not only is she successful, but she is a blessing to others as well. My hope is that in my daily living, I am helpful and not a hindrance to others.

What’s your personal mantra?

Attitude is everything! We all face challenges and difficulties. How we handle them makes all the difference.

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Above: Martina is holding her favourite little person in her arms, her beautiful granddaughter.

Do you have hobbies outside of work? What are they?

My current hobby is taking care of the home I purchased last fall. I am enjoying making it a place of simple beauty and comfort for all who visit.

What’s your guilty pleasure?

Pizza!!! I love it!!! While I can eat it almost daily, I limit it to about once every few months. I had some the other day, and it was delicious! I’m good for a while now.

 

 


 

Carring in Common - Get to know other Andar fans who care about making #impact as much as you do.

 

Caring in Common is a spotlight series that showcases different nonprofit professionals on the last Friday of each month. The goal is to highlight Andar Software customers from all walks of life, levels of experience, and areas of expertise. Their answers will inspire you, give you insight about the nonprofit industry, and motivate you on both a professional and personal level.