New in Service Pack 2015.01: We’ve created a new Web Access Log Inquiry menu item under e-Community, e-Community Reports. With MIG, you can use the “Maintenance List” app to display the Web Access Log onto your dashboard. Best of all, using filters, check the box “e-Pledge abandoned” to view only log entries where the pledging process started but was never completed. You can click the “Session Details” button to see what browser they used, pages they visited, how far along the pledging process they were, how long they spent on each page, etc.
Click the folder icon at the bottom of the page to open the donor’s account so you can call them and immediately rescue the gift.
Note: The e-Pledge abandoned checkbox is also available in data mining.