Articles in this Newsletter June 19, 2020

Good Donor Data Versus Bad Donor Data

Each charitable organization values data differently. How can you gauge whether the information in your CRM database is good or bad?

Read this in-depth blog article to get some answers.

See Blog

New in 2020.02: Generate QR Codes for Unknown Event Attendees

In version 2020.02 of Andar/360, you can register a group of attendees before an event, generate a list of QR code tickets for each person in the group, and gather their registrant information at a later time.

When would this new feature be useful to you? An example is when a person registers a group of people through i-Attend, but they don't know who the attendees will be. In the past, i-Attend would not generate a QR code for unknown attendees. This new feature allows the registrant to receive all the tickets at once so that they can distribute them to attendees before the event.

Read More

CyberSource Purchase Return Authorization (PRA) Mandate

CyberSource is the gateway that connects PCI-Compliant Andar databases with customers’ credit card processors. If your Andar database is PCI Compliant and if you purchased Andar’s Credit Card and ACH Payment module (CCAP), then you use CyberSource.

CyberSource recently announced an upcoming change related to processing refunds — for Visa, MasterCard, and Discover payments. (They sent emails to their customers’ contact persons. The subject of the email says ‘MasterCard Purchase Return Authorization (PRA) mandate.’) Previously, CyberSource did not charge their customers for processing a refund; but the new mandate indicates that they will begin doing so in the latter part of 2020.

This will potentially have an impact on Andar’s e-Pledge module. For example, if a donor has already confirmed a credit card payment (Visa, MasterCard, or Discover) and later updates that transaction (by changing the pledge type or dollar amount), Andar e-Pledge will tell CyberSource to process a refund to the donor (to reverse the donor’s original transaction). This will now result in a fee being charged to the customer (the nonprofit organization).

Andar Software plans to implement minor changes in Andar/360 to track this situation.

No action is required of you right now. (Please be aware that CyberSource may apply a small charge if you have any donor refunds.)

To get more details about the CyberSource PRA mandate and receive future updates, follow Andar Support Project #190897.

View Project

New in 2020.02: Employee Registration & Pledge Single Page

Andar Software will be introducing a new giving option to version 2020.02 of Andar/360 that allows a donor to register as an employee of a specified company and enter the gift, all in one page.

The experience will be similar to the Single Registration and Pledge Page for individual donors, with the addition that it will also create an employment relationship for the new account.

The new page can work with shopping cart checkout if you desire. A special thank you to United Way East Ontario for supporting this project.

Learn More

Quote of the Week

"Remember, you don't live in a world all your own."
Albert Schweitzer

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