Articles in this Newsletter February 22, 2019

Are You Keeping Up With the Demands of Your Industry?

Technology moves quickly. Keeping up with the latest tools helps you be more confident and efficient at your job.

Can you tell which donor also volunteers or attended your various events?
Can you say who reads your newsletters at your top companies?
Are you capturing home contact information from your constituents?
Are you digging into your data to find giving trends, donors falling through the cracks or relationships you didn’t know you had?

Knowing all the information mentioned above is critical for effective donor retention, relationship maintenance, and engaging millennials — and Andar Software is here to help.

Get immersed in all things Andar, exchange best practices, learn about new tools, hear tips from Andar experts, and optimize your workflow by attending the 2019 Andar Software Users Group Conference. Are you ready to participate?

Take a Look at the New Sessions in the Users Group Conference Agenda

The General Conference agenda has been updated! Download the PDF to see what new sessions were added and read the detailed descriptions for each class. The first two pages of the PDF contain the agenda in chart form, and the remaining pages include an alphabetical list of the session titles and their descriptions.

We've had a great interest in customer speakers who want to lead sessions, so they have been added to the schedule as well.

Plus, based on the feedback we got from you, the Monday and Tuesday Pre-Conference Hands-On Sessions have been modified to contain more intermediate and advanced content.

Common Logic Errors (That May Not Seem Logical at First Glance)

Computers don't think the way humans think. For that reason, when we give our computer directions (such as data mining rules), we have to learn how to speak a version of "English" our computer will understand.

Let's say we want a list of all donors living in New York and Chicago. We would probably write the following:

Select individuals where city = "New York" and city = "Chicago"

With this direction, the computer will take each record, one at a time, and perform the test. With an "and," both conditions must be true for the individual record to be selected. Since an individual's address cannot have both New York and Chicago in the same record, we will get no data output from our request. Although, in English, we typically say "New York and Chicago," in "computer-speak", we should say "New York or Chicago." With an "or," either or both have to be true for the individual to be selected. So, we should have written "or" instead of "and."

We also need to be careful when mixing "and" and "or." For example, if we were to write the following:

Select individuals where city = "New York" or city = "Chicago"
and gift > $1000

In "computer-speak," the "and" is always paired before the "or." In other words, the computer understands the statement above as:

Select individuals where city = "New York"
or (city = "Chicago" and gift > $1000)

This will result in a report where everyone from New York, plus only those individuals in Chicago that gave over $1000 will be included. All of this can be hard to remember, so it's always a great idea to put the brackets in for clarification. The above statement would be better written as follows:

Select individuals where (city = "New York" or city = "Chicago")
and gift > $1000

This will select all individuals in New York and Chicago, that have also given over $1000.

This process is related to simple math formulas like: 5 + 2 X 3. Without following the mathematical rule of BEDMAS (that we all fondly remember learning in grade 6 math class), we would wrongly say that the answer is 21, when in fact, the answer is 11. That's because the multiplication has to be performed first. The order of operation is Brackets first, then Exponents/Roots, then Division/Multiplication, then Addition/Subtraction, followed by Comparisons, and finally logical operators And/Or.  

Attention All Hosting Customers: Andar 2019.01 Upgrades Will Occur In March

Andar will be updated to 2019.01 for all hosting customers during March maintenance weekend, March 16-17,2019. During this time, there may be periods during which customers may not be able to access hosted applications. If there is any reason why your organization should not be updated during this time, please let us know by sending a request to

Some hosting customers have expressed confusion about requesting support. Any requests concerning the Andar application should continue to be sent to Requests concerning hosting such as Citrix-related issues or printing issues should be sent to

If you are looking for links to the self-service password portal, client downloads or Citrix portal, you can find those in the Customer Support center, under Resources (Hosting Resources).

Correction: 32-bit Windows Support

Correction: We intend to drop support for Windows 32-bit in January/2020 instead of June 2019 as announced last week.

Modern computers are based on 64-bit architecture. Microsoft released 64-bit Windows XP in 2001, nearly 20 years ago! Unfortunately, 32-bit Windows are still out there, and there are a few customers still using them.

As Andar Software continues to grow and take advantage of new technology, we find it more challenging to support old technology. We're currently planning to upgrade Andar/360's internal engine which only supports 64-bit computers — and we're likely moving to this technology in January 2020.

As such, it's an excellent time for you to make an inventory of your computers:

  • Right-click the Windows start menu and then select “System.” Your Settings window will show your “Device specifications” where you will hopefully see “System type: 64-bit operating system, x64-based processor”.
  • If you see 32-bit instead, you will need to upgrade this computer to continue using Andar/360.
  • You can also go to to see if any 32-bit machines used Andar/360 in the last month. You'll only see an alert on this page if you have 32-bit machines.

Quote of the Week

"We shape clay into a pot, but it is the emptiness inside that holds what we want."


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